At the A.T. Pancrazi Agency we have a different concept of what you as a client should expect from your insurance agency. We live in a fast-paced world and it is easy for a business to lose focus of their clients. With the use of automated phone attendants, voice mail and nameless clerks at the end of 800 numbers its no wonder that you, the customer, sometimes get the feeling that your needs really aren't being meet.
In response to this, the A.T. Pancrazi Agency has decided to make a written commitment to our clients.
As a client of our agency, we hereby promise:
- To contact you annually (at a minimum) to review your current coverages and exposures. To give you advice and options to help you make an informed decision as to the level of protection and security you wish to obtain to satisfy your needs.
- To keep you advised of legislative activities, judicial decisions or market changes that might have a significant impact on your insurance coverages and needs.
- To strive to always place your coverage with top-rated carriers with excellent track records for prompt and efficient claims service.
- To always answer the phone with a live person and not a machine.
- To assign a licensed, knowledgeable and trained insurance specialist to handle your account.
- To embrace new technology, with you as our focus, to find ways to better communicate, inform and serve your needs.
In return for this commitment, we would ask the following of you:
- An understanding that this type of commitment on our part comes with a cost, and that while we will always strive to be competitive, we may not always have the very lowest price in every situation.
- A willingness to refer us to your friends and associates who might appreciate the quality of service we provide.
- The trust to allow us to do a through analysis of ALL your insurance needs and policies as part of our regular exposure review program.
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